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Frequently Asked Questions
Quick answers to the most common questions.
Standard shipping takes 5–10 business days within the US. Expedited shipping (3–7 days) is available at checkout for $29.00. International orders typically arrive within 7–21 business days.
Yes! We ship to over 30 countries. International shipping costs are calculated at checkout based on destination and order weight.
Orders can be modified or cancelled within 2 hours of placement. After that, we begin processing immediately and cannot guarantee changes. Please use the form on this page as soon as possible.
We accept exchanges within 7 days of delivery for items in original, unworn condition with all tags attached. We do not offer refunds; only exchanges or store credit.
Sale or discounted items, intimate apparel, swimwear, items showing signs of wear or washing, and items returned after the 7-day window are not eligible.
Fill in the contact form on this page with your order number, the item you wish to exchange, and your preferred replacement. Our team will respond within 24 hours with return instructions.
Visit our Track Order page and enter your order number and email to get shipping updates.
We accept all major credit and debit cards (Visa, Mastercard, Amex) processed securely via Stripe. All transactions are in USD.
Absolutely. All payment data is encrypted with TLS and processed by Stripe, a PCI DSS-compliant provider. We never store your full card details.
Please contact us within 48 hours of delivery using the form on this page, including your order number and photos of the damage. We will arrange a replacement at no additional cost.
Gift wrapping is available at checkout for a small fee. You can also add a personalised message for the recipient.
Standard US shipping is $9.99, free for orders over $75. Expedited (3–7 day) US shipping costs $29.00. International rates are calculated at checkout.